Parent Info

Complaints Process

  • If a parent has a concern or question about SRE they are best to approach their child’s classroom teacher.
  • The Classroom teacher will then contact the SRE teacher or Protestant SRE Coordinator to discuss the complaint.
    • If the complaint can be easily resolved the classroom teacher will inform the parent of the resolution. The SRE teacher informs the Grace Church SRE Coordinator of the complaint and it’s resolution. If possible it is best that this be done within 7 days.
    • If the complaint cannot be easily resolved, the SRE teacher will contact the School Protestant SRE Coordinator and the Grace Church SRE Coordinator to seek advise. This must be done within 48 hours of the issue being raised with them. It is expected that steps be taken towards resolving the complaint within 7 days.